Privacy policy

Last updated: September 12, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At Shelfwrk, we value transparency and responsible handling of customer information. This Privacy Policy explains what information we collect, how we use it, who we may share it with, how we protect it, and the choices available to customers when using https://shelfwrk.com (the “Site”).

This Privacy Policy applies to customers located in:

• United States

• United Kingdom

• France

• Germany

• Australia

• Spain

• Canada

• Italy

• Belgium

• Portugal

This Policy is provided for transparency and general informational purposes and is intended to align with international e-commerce standards and marketplace compliance requirements, including Google Merchant Center policies.

1. Information We Collect

1.1 Information Provided Directly by Customers

When customers place an order, contact support, submit a return request, or interact with the Site, Shelfwrk may collect:

Contact Information

• Full name

• Email address

• Phone number

Shipping & Billing Information

• Shipping address

• Billing address (if different)

• Delivery notes where applicable

Order & Transaction Information

• Products purchased

• Quantities

• Order totals

• Order ID numbers

• Payment status

• Refund and return information

• Shipment and tracking status where available

Customer Support Information

Information customers provide when contacting support, including:

• Emails

• Support requests

• Photos or videos

• Packaging evidence

• Return or damage claim documentation

1.2 Payment Information

Shelfwrk does not store full payment card numbers or CVV security codes on its servers.

Payments are processed through third-party payment providers, including:

• PayPal

• Other supported payment processors available during checkout

These providers process payment information according to their own privacy and security policies.

1.3 Information Collected Automatically

When customers browse or use the Site, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• Referring pages or URLs

• Pages viewed

• Time spent on the Site

• Cart and checkout interactions

This information helps support:

• Website functionality

• Fraud prevention

• Performance monitoring

• User experience improvements

• Security monitoring

1.4 Cookies & Similar Technologies

Shelfwrk may use cookies and similar technologies for:

• Shopping cart functionality

• Checkout session management

• Security protection

• Website analytics

• Advertising measurement

• Conversion tracking

The Site may also use:

• Google Ads conversion tracking

• Advertising measurement technologies

• Basic remarketing functionality where enabled

Customers may manage cookie settings through their browser preferences. Blocking certain cookies may impact checkout or website functionality.

2. How We Use Information

Shelfwrk uses collected information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Send order confirmations and updates

• Provide customer support

• Handle returns, refunds, and claims

• Improve website functionality and performance

• Prevent fraud and unauthorized activity

• Maintain website security

• Comply with legal and accounting obligations

If customers opt in to marketing communications, Shelfwrk may also send:

• Product updates

• Promotional emails

• Store announcements

Customers may unsubscribe from marketing emails at any time.

3. How Information May Be Shared

Shelfwrk does not sell or rent customer personal information for money.

Information may be shared only where reasonably necessary to operate the business and fulfill services, including with:

Payment Providers

To process secure transactions.

Shipping & Logistics Partners

To:

• Deliver orders

• Provide tracking updates

• Confirm deliveries

• Handle shipping investigations

Website & Infrastructure Providers

Including:

• Hosting providers

• Security providers

• Email delivery services

• Cloud infrastructure services

Advertising & Analytics Providers

Including services such as:

• Google Ads

• Analytics and advertising measurement providers

These services may help measure:

• Website traffic

• Ad performance

• Conversion activity

depending on configuration and customer interactions with the Site.

4. Legal & Security Disclosures

Shelfwrk may disclose information where reasonably necessary to:

• Comply with legal obligations

• Respond to lawful government requests

• Enforce policies or agreements

• Protect customer safety

• Prevent fraud or abuse

• Protect business operations and website security

5. Business Transfers

If Shelfwrk becomes involved in:

• A merger

• Acquisition

• Reorganization

• Bankruptcy proceeding

• Sale of business assets

customer information may be transferred as part of that transaction, subject to protections reasonably consistent with this Privacy Policy.

6. Data Retention

Shelfwrk retains information only as reasonably necessary for operational, legal, accounting, security, and customer support purposes.

Typical retention periods may include:

When information is no longer required, it may be:

• Deleted

• Anonymized

• Securely restricted

7. Data Security

Shelfwrk applies reasonable administrative, technical, and organizational safeguards intended to help protect personal information, including:

• SSL/TLS encryption

• Access controls

• Security monitoring

• Limited-access systems

However, no internet-based transmission or electronic storage system can guarantee absolute security.

8. International Data Transfers

Customer information may be processed or stored in:

• The United States

• Other countries where service providers or infrastructure partners operate

Reasonable steps are taken to help protect information during international transfers.

9. Customer Rights & Choices

Depending on applicable laws and customer location, customers may have rights to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of eligible information

• Restrict certain processing activities

• Withdraw marketing consent

• Object to certain advertising-related processing where applicable

Requests may require identity verification before processing.

Shelfwrk generally responds within a reasonable timeframe, often within 30 days depending on legal requirements.

10. Marketing & Advertising Preferences

Customers may unsubscribe from promotional emails at any time using:

• The unsubscribe link in marketing emails

• Direct support contact

Operational emails relating to:

• Orders

• Shipping

• Refunds

• Security

• Customer service

may still be sent where necessary.

Customers may also manage advertising preferences through:

• Browser settings

• Google advertising settings

• Third-party opt-out tools where available

11. Children’s Privacy

The Site is not intended for children under:

• 13 years old

• or the minimum legal age required by local law

Shelfwrk does not knowingly collect personal information from children.

If customers believe a child has submitted personal information, they may contact:

• contact@shelfwrk.com

for review and appropriate action.

12. Third-Party Links

The Site may contain links to third-party websites or services.

Shelfwrk is not responsible for:

• Third-party privacy practices

• External website content

• Third-party policies or security practices

Customers are encouraged to review external privacy policies before providing personal information.

13. Sensitive Information

Shelfwrk does not intentionally collect sensitive personal information such as:

• Precise geolocation

• Biometric data

• Racial or ethnic origin information

unless required for a lawful and specific operational purpose.

14. Changes to This Privacy Policy

Shelfwrk may update this Privacy Policy periodically to reflect:

• Operational changes

• Legal requirements

• Security updates

• Website improvements

• Service changes

The “Last Updated” date at the top of this page will reflect the latest revision date.

15. Transparency Notice

Shelfwrk is committed to maintaining transparent privacy practices consistent with:

• International e-commerce standards

• Consumer transparency expectations

• Google Merchant Center policy requirements

The following principles apply throughout the Site:

• Customers are informed about data collection practices

• Payment processing responsibilities are disclosed

• Advertising and analytics technologies are identified

• Customer rights are explained where applicable

• Contact information is publicly accessible

• Security practices are described transparently

Shelfwrk does not intentionally hide material privacy-related information from customers.

16. Contact Information

If customers have questions regarding this Privacy Policy or wish to submit a privacy-related request, they may contact Shelfwrk support.

Contact Information

Phone: +1 (202) 660-3500
Email: help@shelfwrk.com
Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST

Customers may be asked to provide identity verification information before certain privacy requests are processed.