Shipping policy

Last updated: September 12, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At Shelfwrk, we ship ready-to-ship wood shelving and furniture to selected international destinations. This Shipping Policy explains:

• where we deliver,

• how orders are prepared,

• estimated delivery timelines,

• shipping charges,

• tracking procedures,

• taxes and duties,

• delivery conditions,

• and how shipping-related issues are handled.

All prices, shipping charges, taxes, refunds, and return-related amounts are processed in USD.

All delivery timeframes displayed on the website are estimates only, not guarantees. Carrier delays, weather disruptions, customs inspections, address issues, seasonal shipping congestion, and other operational conditions outside our control may affect final delivery timing.

1. Shipping Destinations

Shelfwrk currently ships to the following destinations:

North America

• United States

• Canada

Europe

• United Kingdom

• France

• Germany

• Spain

• Italy

• Belgium

• Portugal

Oceania

• Australia

If a destination is unavailable during checkout, we are currently unable to ship to that region.

2. Unsupported Delivery Locations

We currently do not deliver to:

• PO Boxes

• APO/FPO/DPO addresses

• Restricted-access military facilities

• Certain remote islands or limited-service areas

Some oversized products may also have regional delivery limitations depending on carrier coverage.

3. Official Website Orders & Shipping Origin

Shelfwrk sells products through its official website only.

We do not operate:

• a public showroom,

• walk-in retail location,

• or in-person shopping facility

at our Houston address.

Orders are prepared and shipped from:

10795 Hammerly Blvd, Houston, TX 77043, United States

This address is used for:

• Order preparation

• Packaging

• Shipment coordination

• Shipping operations

4. Order Processing Time

Most orders are prepared within:

• 1–2 business days after order confirmation

Order handling time includes:

• Order review

• Payment verification

• Packaging preparation

• Shipment labeling

• Carrier handoff scheduling

Business days refer to:

• Monday through Friday (CST)

• excluding major U.S. holidays

Handling time may be longer if:

• Address clarification is required

• Multiple parcels require separate preparation

• Carrier pickup schedules are disrupted

• Weather or operational delays occur

5. Packaging & Multi-Box Shipments

Shelfwrk uses protective packaging materials selected to help reduce the risk of shipping damage during transit.

Packaging may include:

• Reinforced cartons

• Foam protection

• Protective corner support

• Shock-absorbing materials

• Pallet reinforcement for large shipments

Some products may ship:

• in separate sections,

• with assembly hardware included where applicable,

• or in multiple boxes

If an order ships in multiple boxes:

• Each parcel may receive separate tracking scans

• Tracking updates may appear at different times

• Parcels may arrive on different delivery dates

Where assembly is required, basic hardware and instructions are included where applicable.

6. Shipping Methods & Carriers

Shelfwrk uses common parcel and freight carriers depending on:

• destination region,

• parcel dimensions,

• carrier availability,

• and route conditions.

Carrier selection may vary by order.

Shipping partners may include:

• UPS

• FedEx

• DHL

• USPS

• Local freight and delivery partners

Some shipments may require:

• Signature confirmation

• Delivery appointment coordination

• Freight scheduling

If a carrier offers:

• “Authority to Leave”

• or delivery release authorization

and that option is used, delivery may be considered complete once the carrier marks the shipment as delivered, subject to local law and carrier policy.

7. Estimated Delivery Times & Shipping Charges

Shipping charges are displayed at checkout in USD.

Because Shelfwrk products are typically large furniture items with higher shipment weight and handling requirements, shipping rates reflect oversized parcel and freight transportation costs.

Shipping Table

Transit time refers to the estimated carrier travel time after shipment dispatch.

Delivery estimates are not guaranteed and may vary due to:

• Weather conditions

• Customs processing

• Carrier delays

• Address verification

• Seasonal shipping congestion

• Regional service interruptions

• Freight scheduling availability

8. Taxes, Duties & Customs

For eligible international destinations, import taxes and duties may be included at checkout where supported. This is commonly referred to as:

• DDP (Delivered Duty Paid) where available.

If duties and taxes are included during checkout:

• Customers generally should not need to pay those included charges again upon delivery.

If a carrier or customs agency requests payment for charges that customers believe were already included at checkout, customers should contact Shelfwrk before making payment whenever possible.

For U.S. orders:

• applicable sales tax is displayed during checkout where required.

DDP availability may vary depending on:

• destination country,

• customs regulations,

• and carrier support.

9. Address Accuracy & Delivery Access

Customers are responsible for providing:

• a complete,

• accurate,

• and deliverable shipping address.

Customers should include any information that may affect delivery, such as:

• Gate codes

• Building access instructions

• Concierge details

• Business name

• Receiving hours

Incorrect or incomplete address information may result in:

• Shipment delays

• Carrier correction fees

• Failed delivery

• Return-to-sender outcomes

• Additional shipping charges

10. Address Changes After Ordering

If a shipping address needs to be updated, customers should contact Shelfwrk as soon as possible.

If the order has not yet shipped:

• we may be able to update the address before carrier handoff.

If the order has already shipped:

• address modification may not be possible,

• re-routing fees may apply,

• and delivery delays may occur.

Submitting an address-change request does not guarantee that the update can be completed before shipment processing.

11. Tracking Information

Once an order ships, customers receive:

• shipment confirmation,

• tracking details,

• and carrier information by email.

Tracking updates may take time to appear after the carrier receives the shipment, particularly for:

• international shipments,

• freight deliveries,

• or multi-box orders.

If tracking shows little or no movement for an unusually long period, customers should contact Shelfwrk with:

• their Order ID,

• tracking number,

• and delivery address.

12. Missed Delivery Attempts

If a delivery attempt is missed, the carrier may:

• attempt delivery again,

• hold the shipment for pickup,

• or leave instructions for rescheduling.

Carrier procedures vary depending on:

• service provider,

• region,

• and shipment type.

If a shipment is returned because delivery could not be completed:

• additional re-shipping charges may apply
  once the address and delivery conditions are confirmed.

13. Inspecting the Shipment After Delivery

Customers should inspect shipments promptly after delivery.

If an order arrives:

• damaged,

• incomplete,

• incorrect,

• or with visible shipping issues,

customers should contact Shelfwrk as soon as possible and provide:

• Order ID

• Clear photos of the product

• Clear photos of the outer carton and packaging

• Relevant delivery notes where available

Customers should retain:

• all original packaging,

• cartons,

• protective materials,

• and shipping labels

until further instructions are provided.

14. Shipping Delays

A shipment may be delayed due to:

• Weather disruptions

• Peak-season shipping volume

• Customs inspection

• Address verification

• Failed delivery attempts

• Regional carrier interruptions

• Freight scheduling limitations

If a shipment has not arrived within a reasonable period after dispatch, customers may contact Shelfwrk for shipment review and support.

15. Lost Shipments & Missing Packages

If a shipment is officially confirmed lost by the carrier, Shelfwrk may provide:

• a replacement shipment (subject to stock availability),

• or a refund issued in USD to the original payment method.

If tracking shows “Delivered” but the package cannot be located, customers should first check:

• Around the property

• With household members

• With building staff or concierge

• Nearby safe-drop areas identified by the carrier

If the package still cannot be located, customers should contact Shelfwrk for further review.

16. Returned-to-Sender Shipments

An order may be returned to sender if:

• the address is incomplete or invalid,

• delivery attempts repeatedly fail,

• the shipment is refused,

• or the carrier cannot access the delivery location.

If this occurs, Shelfwrk may contact the customer to confirm whether the shipment should be:

• re-shipped,

• corrected,

• or refunded according to eligibility.

Additional charges may apply, including:

• Carrier return charges

• Re-shipping fees

• Address correction fees

where the issue was not caused by a verified carrier-side error.

17. Order Cancellation & Shipping Status

Shipping-related cancellation requests are subject to the Shelfwrk Cancellation Policy.

Generally, customers may request cancellation within:

• 24 hours after placing the order

only if:

• the order has not entered processing,

• and shipment preparation has not started.

Submitting a cancellation request within 24 hours does not guarantee cancellation approval.

Once the order:

• enters processing,

• receives shipment preparation,

• or is handed to the carrier,

cancellation may no longer be possible.

18. Shipping Charges at Checkout

Shipping charges are calculated and displayed at checkout in:

• USD

based on:

• destination region,

• product dimensions,

• shipment weight,

• and order value.

If free shipping applies:

• the discount will appear automatically during checkout.

If checkout does not display an available delivery method for a destination:

• Shelfwrk is currently unable to ship to that address.

19. Transparency Notice

Shelfwrk is committed to maintaining transparent shipping practices consistent with:

• international e-commerce standards,

• consumer transparency expectations,

• and Google Merchant Center policy requirements.

The following principles apply throughout the website:

• Shipping fees are displayed before checkout

• Estimated delivery timelines are disclosed clearly

• Taxes and duties are explained transparently

• Delivery limitations are identified

• Tracking information is provided where available

• Shipping conditions and responsibilities are disclosed publicly

Shelfwrk does not intentionally hide material shipping-related information from customers.

20. Need Help?

If customers need assistance with:

• a shipment in transit,

• delivery questions,

• address issues,

• tracking updates,

• or shipping-related concerns,

please contact Shelfwrk support with the Order ID where available.

Contact Information

Phone: +1 (202) 660-3500
Email: help@shelfwrk.com
Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST