Return and Refund Policy

Last updated: October 07, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At Shelfwrk, we want customers to clearly understand the conditions for returns, refunds, replacements, and shipping-related claims before placing an order.

This Refund & Returns Policy explains:

• Return eligibility
• Refund timelines
• Replacement procedures
• Exchange conditions
• Customer responsibilities related to returns

All refunds, exchanges, shipping charges, and return-related amounts are processed in USD.

1. Return Eligibility

Eligible returns may be requested within:

• 30 days after delivery confirmation

To qualify for a return:

• The item must be unused
• The item must be in original condition
• All included accessories and components must be returned where applicable
• The product must be packaged securely for return transportation

Returned items may be declined if they show:

• Visible damage caused after delivery
• Signs of use
• Modification
• Missing components
• Missing accessories
• Damage caused by improper handling
• Damage caused by improper storage or cleaning

For Night Lights and decorative lighting products, items that have been:

• Modified
• Rewired
• Disassembled beyond normal product use
• Painted or refinished
• Electrically altered
• Damaged through misuse

may not qualify for return unless a verified product defect exists.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Final sale items
• Clearance products
• Gift cards
• Customized or personalized products
• Used products
• Intentionally damaged products
• Modified or electrically altered products
• Products missing original parts or accessories

Additional exclusions may apply depending on:

• Local regulations
• Product category
• Product condition

This does not remove any remedies available for verified defects, incorrect shipments, or transit damage.

3. Damaged, Incorrect, or Defective Orders

If an order arrives:

• Damaged
• Defective
• Incomplete
• Incorrect

customers should contact Shelfwrk within:

• 72 hours after delivery

and provide:

• Order ID
• Photos of the product
• Photos of the packaging
• Shipping label images where available
• Photos of damaged or missing accessories where applicable
• Brief description of the issue

Customers should retain all original packaging materials until the claim review process is completed.

If the issue is verified, Shelfwrk may provide:

• Replacement product
• Replacement parts or accessories
• Partial refund
• Full refund
• Authorized return

depending on the situation and inventory availability.

4. Change-of-Mind Returns

Eligible change-of-mind returns may be accepted within:

• 30 days after delivery

To qualify:

• The item must remain unused
• The item must be properly packaged
• The product must remain in resalable condition
• Included cables, adapters, remotes, accessories, or components must be returned where applicable

For approved change-of-mind returns:

• Customers may be responsible for return shipping costs
• Original outbound shipping fees are generally non-refundable

Refunds are processed after the returned item:

• Arrives successfully
• Passes inspection review

5. Return Authorization

Customers must contact Shelfwrk before returning any item.

Unauthorized returns may not be accepted.

Return requests should include:

• Full name
• Order ID
• Shipping address
• Reason for return
• Supporting photos where applicable

If the return is approved, Shelfwrk may provide:

• Return instructions
• Return address information
• Shipping guidance
• Return label where eligible
• Packing instructions where necessary

6. Return Shipping

Customers are responsible for securely packaging returned products to help reduce transit damage.

Depending on the return reason and destination:

• Return shipping costs may apply
• A prepaid return label may be provided where eligible
• A scheduled parcel pickup may be available
• Other approved return methods may be provided

For Night Lights and decorative lighting products, customers should ensure that:

• The light is securely protected
• Decorative surfaces are padded
• Electrical accessories are packed safely
• Cables, adapters, remotes, or accessories are included where applicable
• The product cannot move freely inside the package

Using unauthorized return methods may:

• Delay refund processing
• Increase loss risk
• Increase transit-damage risk
• Result in rejected returns

7. Inspection Process

Returned products are inspected after arrival to verify:

• Overall condition
• Completeness
• Signs of use
• Signs of modification
• Product functionality where appropriate
• Included accessories
• Return eligibility

Inspection may include checking:

• Night Light body
• Decorative surfaces
• Power cable
• USB cable
• Adapter
• Remote control
• Included accessories
• Packaging condition

where applicable to the product.

If returned items:

• Arrive damaged
• Are incomplete
• Show unauthorized modification
• Do not match the approved return condition

refund amounts may be reduced or the return may be declined where permitted by law.

8. Refund Processing

Approved refunds are generally issued within:

• 5–7 business days after the returned item passes inspection

Refunds are typically issued to:

• The original payment method used during checkout

Banks, PayPal, and payment providers may require additional processing time before funds appear in the customer account.

Currency conversion rates and international transaction fees are determined solely by the customer’s payment provider.

9. Exchanges

Eligible exchange requests may be accepted within:

• 30 days after delivery

subject to:

• Inventory availability
• Product condition
• Regional shipping limitations

Exchange requests may involve a different:

• Night Light design
• Style
• Light color
• Product variation
• Decorative theme

where available.

Exchange shipments are generally processed after:

• The original item is returned
• The returned item is inspected
• The return is approved

If direct exchange processing is not available, customers may be asked to complete the return and place a new order separately.

10. Order Cancellations

Customers may request cancellation within:

• 24 hours after placing the order

only if:

• Processing has not started
• The order has not been shipped

Once shipment preparation begins or the order is handed to the carrier, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee cancellation approval.

Please refer to our Cancellation Policy for complete details.

11. Refused Deliveries & Failed Deliveries

Additional charges may apply if:

• Delivery repeatedly fails
• The shipping address is incorrect
• The shipment is refused
• The carrier cannot access the delivery location
• The customer does not collect a held shipment

Potential charges may include:

• Carrier return fees
• Re-delivery charges
• Address correction fees
• Carrier rerouting fees

Original shipping charges are generally non-refundable unless the issue resulted from a verified:

• Carrier error
• Fulfillment error
• Incorrect shipment by Shelfwrk

Customers should contact Shelfwrk before refusing a shipment whenever possible.

12. Lost Packages & Delivery Claims

If a shipment is officially confirmed lost by the carrier, Shelfwrk may provide:

• A replacement shipment, or
• A refund to the original payment method in USD

If tracking shows “Delivered” but the package cannot be located, customers should first check:

• Around the property
• Front or side entrances
• Mailroom or parcel area
• With household members
• With building management
• With neighbors where appropriate
• Nearby safe-drop locations identified by the carrier

If the package remains missing, contact Shelfwrk with:

• Order ID
• Tracking number
• Delivery address
• Any available carrier delivery information

13. Taxes, Duties & Customs

For eligible international destinations, duties and taxes may be included during checkout where supported.

This is commonly referred to as:

• DDP (Delivered Duty Paid) where available

If duties and taxes were included during checkout, customers generally should not need to pay those included charges again upon delivery.

DDP availability may vary depending on:

• Destination country
• Customs regulations
• Carrier support

If a carrier requests a payment that appears inconsistent with the amount already paid at checkout, customers should contact Shelfwrk before paying whenever possible.

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information
• Reviewing product dimensions before purchase
• Reviewing Night Light specifications before purchase
• Checking power, charging, or compatibility information where applicable
• Inspecting shipments after delivery
• Following approved return instructions
• Packaging returned items securely
• Returning included accessories where required

Customers should not dispose of damaged products or packaging materials before claim review is completed.

Customers should also avoid modifying or repairing a product before contacting Shelfwrk if they intend to report:

• Damage
• Defect
• Missing components
• Incorrect product
• Electrical or functional issue

15. Transparency Notice

Shelfwrk is committed to maintaining transparent return and refund practices consistent with:

• International e-commerce standards
• Customer transparency expectations
• Google Merchant Center policy requirements

The following principles apply throughout the website:

• Return windows are disclosed clearly
• Refund timelines are explained publicly
• Shipping responsibilities are identified
• Non-returnable items are disclosed
• Inspection requirements are explained transparently
• Return-shipping responsibilities are stated clearly
• Customers are informed about product-condition requirements

Shelfwrk does not intentionally hide material return or refund conditions from customers.

16. Contact Information

If customers need assistance with:

• Returns
• Refunds
• Exchanges
• Damaged shipments
• Missing accessories
• Defective Night Lights
• Incorrect products
• Delivery-related concerns

please contact Shelfwrk support.

Contact Information

Phone: +1 (202) 660-3500

Email: help@shelfwrk.com

Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST