Terms of service
Last updated: September 12, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
These Terms of Service (“Terms”) govern access to and use of the Shelfwrk website located at:
By accessing the website or placing an order through Shelfwrk, customers agree to these Terms together with our:
Privacy Policy,
Shipping Policy,
Refund & Returns Policy,
and Payment Policy.
If customers do not agree with these Terms, they should not use the website or place an order.
1. About Shelfwrk
Shelfwrk is an online furniture and home products retailer operating through its official website.
Shelfwrk currently serves customers in:
United States
United Kingdom
France
Germany
Australia
Spain
Canada
Italy
Belgium
Portugal
Orders are prepared and coordinated from:
10795 Hammerly Blvd, Houston, TX 77043, United States
Shelfwrk primarily sells:
wood furniture,
shelving products,
coffee tables,
decorative furniture,
and home-related products.
Product information, dimensions, shipping timelines, and material details are displayed on individual product pages where available.
2. Eligibility
Customers must:
be at least 18 years old,
or meet the legal age requirement in their country or region
to place an order through the website.
Customers agree to provide:
accurate billing information,
valid shipping information,
and truthful contact details.
Providing false, incomplete, or misleading information may result in:
delayed processing,
shipment cancellation,
or refusal of service.
3. Website Use
Customers agree not to:
misuse the website,
attempt unauthorized access,
interfere with website functionality,
upload malicious code,
scrape website content at scale,
or engage in unlawful activity through the website.
Shelfwrk may restrict or suspend access if activity appears to:
violate these Terms,
threaten website security,
or interfere with business operations.
4. Product Information & Natural Material Variations
Shelfwrk aims to display product information as accurately as reasonably possible.
However, customers understand that:
wood is a natural material,
and certain variations are normal.
Natural characteristics may include:
grain variation,
knots,
texture variation,
mineral marks,
and tone differences.
These characteristics are considered part of the natural appearance of the material and are not classified as manufacturing defects.
Actual product colors may vary slightly depending on:
screen settings,
lighting,
photography conditions,
and material characteristics.
Decorative props shown in product photography are not included unless specifically stated in the product description.
5. Pricing, Currency & Product Availability
All prices displayed on Shelfwrk are shown and processed in:
USD
Prices, promotions, shipping rates, and product availability may change without prior notice.
If a pricing, inventory, or product information error is identified, Shelfwrk may:
correct the information,
cancel the affected order,
or issue a refund in USD where necessary.
Discount codes and promotional offers:
generally must be applied during checkout,
and may not be added after an order is placed.
6. Orders & Order Acceptance
Placing an order through the website represents a request to purchase products from Shelfwrk.
Orders are considered accepted only after:
successful payment confirmation,
and shipment processing begins.
Shelfwrk may refuse, limit, or cancel an order if:
payment cannot be verified,
inventory becomes unavailable,
fraudulent activity is suspected,
pricing errors occur,
or customer information cannot be verified.
If an order is canceled after payment is received, an eligible refund is generally issued to the original payment method in USD.
7. Payments
Customers agree to pay the total amount displayed during checkout using the payment methods available on the website.
Shelfwrk currently does not support:
cash on delivery (COD),
direct cash payments,
cryptocurrency,
or personal checks.
Payments are processed through third-party payment providers.
Shelfwrk does not store:
full payment card numbers,
CVV security codes,
or sensitive payment credentials.
Additional payment details are described in the Shelfwrk Payment Policy.
8. Taxes, Duties & International Orders
For eligible international destinations:
taxes,
import duties,
VAT/GST,
or customs-related charges
may be collected during checkout where supported.
This may be referred to as:
DDP (Delivered Duty Paid) where available.
Tax and customs handling may vary depending on:
destination country,
local customs regulations,
and carrier support.
Additional information is available in the Shipping Policy.
9. Shipping & Delivery
Shipping timelines, estimated transit times, carrier information, delivery conditions, and shipping charges are described in the Shelfwrk Shipping Policy.
Estimated delivery dates are:
estimates only,
not guaranteed delivery commitments.
Some orders may:
ship in multiple boxes,
arrive separately,
or require assembly.
Customers are responsible for reviewing shipments after delivery.
If an order arrives:
damaged,
incomplete,
incorrect,
or with visible shipping issues,
customers should contact Shelfwrk support promptly according to the procedures described in the Refund & Returns Policy.
10. Returns, Refunds & Exchanges
Return eligibility, exchange conditions, refund timing, inspection requirements, and damaged shipment procedures are described in the Shelfwrk Refund & Returns Policy.
Refund eligibility may depend on:
product condition,
inspection results,
and compliance with return instructions.
Refunds are generally processed in:
USD
using the original payment method where applicable.
11. Customer Responsibilities
Customers are responsible for:
reviewing product dimensions before purchase,
ensuring delivery access is available,
providing accurate contact and shipping information,
inspecting shipments after delivery,
and following assembly, care, and safety instructions where applicable.
Customers should retain:
packaging materials,
shipping labels,
and product documentation
if a shipping issue or return request may be required.
12. Intellectual Property
All website content, including:
product photography,
logos,
graphics,
text,
branding,
layouts,
and design elements
is owned by Shelfwrk or its content providers unless otherwise stated.
Customers may not:
reproduce,
distribute,
modify,
republish,
or commercially exploit website content
without prior written permission.
13. Third-Party Services & Links
The website may contain links to:
third-party websites,
payment providers,
shipping carriers,
or external services.
Shelfwrk is not responsible for:
third-party content,
external privacy practices,
or third-party operational policies.
Customers should review external policies before interacting with third-party services.
14. Disclaimer of Warranties
To the extent permitted by applicable law, the website and products are provided on an:
“as available”
and “as described”
basis.
Shelfwrk does not guarantee:
uninterrupted website access,
error-free operation,
or carrier delivery performance outside its reasonable control.
Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Shelfwrk shall not be liable for:
indirect damages,
incidental damages,
consequential losses,
loss of profits,
or delays caused by carriers, customs agencies, weather events, or third-party service interruptions.
Where liability cannot legally be excluded, liability is limited to the amount paid for the affected order where permitted by law.
16. Fraud Prevention & Account Security
Shelfwrk may perform:
fraud screening,
payment verification,
and order-risk analysis
for security purposes.
Customers are responsible for maintaining the security of:
their devices,
login credentials,
and payment accounts.
Suspicious or fraudulent activity may result in:
order cancellation,
shipment delay,
payment review,
or account restrictions.
17. Governing Law
These Terms are governed by the applicable laws of the United States and the State of Texas, without regard to conflict-of-law principles.
Depending on customer location, certain local consumer protection laws may also apply.
18. Changes to These Terms
Shelfwrk may update these Terms periodically to reflect:
operational changes,
legal requirements,
policy updates,
or website improvements.
The “Last Updated” date at the top of this page reflects the latest revision.
Continued use of the website after updates are published constitutes acceptance of the revised Terms.
19. Transparency Notice
Shelfwrk is committed to maintaining transparent business practices consistent with:
international e-commerce standards,
customer transparency expectations,
and Google Merchant Center policy requirements.
The following principles apply throughout the website:
pricing is displayed before checkout,
shipping conditions are publicly available,
refund timelines are disclosed clearly,
payment methods are identified transparently,
and support contact information is publicly accessible.
Shelfwrk does not intentionally hide material purchasing conditions from customers.
20. Contact Information
If customers have questions regarding these Terms or website operations, please contact Shelfwrk support.
Contact Information
Phone: +1 (202) 660-3500
Email: help@shelfwrk.com
Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST